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Is your IT help able to keep up with your computer system? Your computer system constantly works around the clock, and chances are your IT help struggles to keep up with what seems to be endless changes and technical issues. Total Care Managed Services (TCMS) from Full Circle Solutions is like having an extremely effective and proficient in-house IT staff to keep your computer system operating full speed. We help you keep your business moving ahead, without the costly overhead of a full time IT staff.
Companies, regardless of size and industry, often follow the ‘break/fix’ model of network management. Here’s how the scenario unfolds: a workstation or server crashes and the end user becomes unproductive and unhappy. Your IT help receives yet another unhappy phone call that requires an immediate service call, which requires them to diagnose and fix the problem. This, of course, takes time away from other important projects. Bottom line: the ‘break/fix’ model is too costly and highly unproductive. Essentially they are putting out fires, not managing the forest so that fires don’t start.
The solution? Full Circle’s TCMS gives your business an expert IT staff that is dedicated to learning and maintaining your system, so we can proactively fix small issues before they become serious problems. The TCMS help desk utilizes 24/7 monitoring software to constantly scan your system and identify potential trouble.
Trouble tickets are automatically generated and move from the help desk to our team of Microsoft Certified Engineers, who consult with our CTO to review your system history and current status. This combined team experience and in-depth knowledge of your unique system provides you with an immediate and accurate response.
Proactively oversee and maintain your entire system 24/7 to address issues before downtime occurs. Services include Threat Management for up-to-the-minute security from malware and viruses and Patch Management to ensure your system employs the latest updates.
When trouble occurs, the experts at the TCMS help desk are always there to field tickets, communicate with your people with little "techspeak" and work as a team to resolve issues quickly and accurately.
Know and track every detail of your servers, computers and mobile devices. TCMS audits the state of your system, logs issues addressed, help desk tickets completed and security issues and tracks your entire system inventory.
The Full Circle Chief Technology Officer holds monthly reviews with TCMS clients providing easy to understand reports and a snapshot of your overall system performance. Using past system history and current reports, our CTO and team of IT experts can help you plan future action steps to mitigate problems or grow your system to keep up with your growing business needs.
Full Circle employs an integrated team of software and hardware support staff working to provide you complete, efficient response. Microsoft Certified Engineers on staff and ready to respond to trouble tickets that the remote help desk can't fix. For hardware issues, our Certified Hardware Engineers are prepared for routine maintenance calls and emergency hardware failure repairs.
For a FREE, no obligation Total Care Managed Solutions evaluation, contact Full Circle Solutions today:
877.834.1289 or info@fullcsg.com.
We have clients located in Central Pennsylvania (York, Harrisburg, Lancaster, etc.), New York, New Jersey, Massachusetts, Maryland and other east coast states. We work with large corporations, as well as with small businesses.
